100% Satisfaction Guaranteed
At Cat Tree UK we pride ourselves on providing the very best products available on the market. We work closely with all our suppliers to ensure that you receive the best quality products at the very best price. Replacement parts are available should you need them as well.
If you are unsatisfied with your product, simply return it to us for a full refund up to 14 days after delivery.
Why choose Cat Tree UK?
We are the largest independent online retailer of cat trees, scratching posts and bedding within the UK. Cat Tree UK is made up of a small team of passionate cat lovers who work around the clock to provide 24 hour online customer support.
Providing excellent customer service is at the heart of everything we do and we go out of our way to provide advice and assist with every request, no matter how big or small.
If you find a lower price for any of our products, we will match the price and send you some complimentary cat nip / cat toys free of charge.
Our friendly customer service team is always ready to pick up the phone and respond to your requests.
Unlike Amazon. We provide FREE DELIVERY on all of our products, so the price you see is the price you pay. 100% transparency and no hidden charges…
We give away 5% of our sales to local animal shelters so that less fortunate felines can have a nice treat as well every-time you make a purchase.
If all this wasn’t enough, we check our competitors prices daily and ensure that our prices are the lowest available on the internet. We are so confident that you will not be able to find a lower price that we will send you free cat toys / catnip and match the price should you find a lower price anywhere else.
We are the only cat tree retailer on the Internet that has a remarkable perfect score on Trust Pilot!
For website and store enquiries call 020 8638 0562
We have sold over 4000+ products in the last year to over 3400+ happy customers. Our online reviews speak for themselves
Our trusted courier DPD takes care of all delivery. If you are not in when the parcel is due to be delivered within your 1 hour time slot, then you can change the delivery date, leave it with a neighbour or leave in a safe place..
Secure Online Shopping
Online shopping with Cat Tree UK Ltd are handled securely via Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
If you have any questions or queries regarding any of the above or any of the products listed on our website then please do send us a message and we will get back to you as soon as possible.